Call Centre Summit – a great success

The Call Centre and Customer Services Summit organised by Forum Events took place on 20th & 21st October 2008.The Summit, now entering its 6th year, ran over 2 days and everyone attended a gala dinner followed by a fun Casino evening, a great opportunity for networking.

IFDS were just one of over 50 senior call centre and customer service professionals who attended the last Summit, held at the Radisson SAS Hotel located at Stansted airport.

Delegates seized the opportunity to review and update themselves with the latest technology available on the market.  They selected to meet confidentially with providers of their choice, in a relaxed, pressure-free environment.

‘A well organised and enjoyable two days. We met some interesting companies who we think will be of benefit to us in the future.’ That’s what the Call Centre Manager from IFDS had to say about the recent Call Centre & Customer Services Summit.

The Customer Services Manager from Arcadia summed it up by saying, ‘The Summit was a good opportunity to see a variety of providers in one place with no hard sell.’

‘A very worthwhile and valuable two days. Far exceeded my expectations. Hotel facilities and how it was arranged all top class’ – Call Centre Manager, Royal Bank of Scotland (Mortgages Direct).

Attendance at the next Call Centre & Customer Services Summit is complimentary, including overnight accommodation at the Radisson SAS Hotel, and the next Summit will be held on the 16th and 17th March 2009.  There are a limited number of places available, so please contact a member of the team on 01992 374100 to register.

This year the Call Centre & Customer Services Summit is proud to run in association with Call Centre Helper, the UK’s most popular online call centre magazine.

‘This event was well paced, informative and beneficial. A great range of ideas, solutions and services that will be ideal for our business’ – Customer Services Manager, Snap-on Tools.