The Rules of the Workplace 543 Filed under - Archived Content The 20 rules: Prioritise the work Don’t make your customers wait There is always more work than people Study the work Understand how the work works Standardise the work If the work is important write it down Train your staff Make the work easy Build systems Stream line the work Find the bottleneck Clean the workplace Make it obvious Remove the waste Communicate Look at the evidence Discuss the work Look after the workforce Persistence pays And lest you forget Author: Jonty Pearce Published On: 30th Sep 2015 - Last modified: 13th Nov 2018 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter