Comments on: The six best ways to collect customer feedback http://www.callcentrehelper.com/the-six-best-ways-to-collect-customer-feedback-2844.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: barbara http://www.callcentrehelper.com/the-six-best-ways-to-collect-customer-feedback-2844.htm/comment-page-1#comment-30319 barbara Thu, 02 Dec 2010 17:13:03 +0000 http://www.callcentrehelper.com/the-six-best-ways-to-collect-customer-feedback-2844.htm#comment-30319 Hi, i just got a challenge from my boss to propose a plan about how to build the system from the staff at the store to collect/get the feedback from the customer in routine. FYI, it's for fashion retails. Any suggestions? Hi, i just got a challenge from my boss to propose a plan about how to build the system from the staff at the store to collect/get the feedback from the customer in routine. FYI, it’s for fashion retails. Any suggestions?

]]> By: David Brown http://www.callcentrehelper.com/the-six-best-ways-to-collect-customer-feedback-2844.htm/comment-page-1#comment-16098 David Brown Thu, 14 May 2009 14:21:22 +0000 http://www.callcentrehelper.com/the-six-best-ways-to-collect-customer-feedback-2844.htm#comment-16098 IVR Post Contact surveys - ideally as the immediate closing part of the contact - give valuable customer feedback. The tragedy is that most users collect the data retrospectively and in summary. When it is fed back promptly to the agent who handled the call - and linked to their reward programme - customer service improves greatly!! Although this process is patented by Agent00 Ltd it is one we ought to make much better use of. IVR Post Contact surveys – ideally as the immediate closing part of the contact – give valuable customer feedback.

The tragedy is that most users collect the data retrospectively and in summary.

When it is fed back promptly to the agent who handled the call – and linked to their reward programme – customer service improves greatly!!

Although this process is patented by Agent00 Ltd it is one we ought to make much better use of.

]]> By: KP http://www.callcentrehelper.com/the-six-best-ways-to-collect-customer-feedback-2844.htm/comment-page-1#comment-13935 KP Tue, 21 Apr 2009 11:34:13 +0000 http://www.callcentrehelper.com/the-six-best-ways-to-collect-customer-feedback-2844.htm#comment-13935 Hi, The article is informative..we are looking forward to a COPC related article from you. please spend your time on providing insights about COPC to us on how it can improve Customer experience levels. Hi,
The article is informative..we are looking forward to a COPC related article from you. please spend your time on providing insights about COPC to us on how it can improve Customer experience levels.

]]> By: Lekan Badejo http://www.callcentrehelper.com/the-six-best-ways-to-collect-customer-feedback-2844.htm/comment-page-1#comment-13394 Lekan Badejo Thu, 16 Apr 2009 13:02:23 +0000 http://www.callcentrehelper.com/the-six-best-ways-to-collect-customer-feedback-2844.htm#comment-13394 Budd its good to have your piece. I found it quite interesting. I just remember your company`s handbook on customer experience management. I really would like to know more about you and see how we could move things further as it relates to my country - Nigeria in the area of customer management. Budd its good to have your piece. I found it quite interesting. I just remember your company`s handbook on customer experience management.
I really would like to know more about you and see how we could move things further as it relates to my country – Nigeria in the area of customer management.

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