http://www.callcentrehelper.com/the-top-10-call-centre-technology-for-2009-6673.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.callcentrehelper.com/the-top-10-call-centre-technology-for-2009-6673.htm/comment-page-1#comment-30527 Aurix Tue, 08 Feb 2011 11:20:31 +0000 http://www.callcentrehelper.com/?p=6673#comment-30527 Good to see we're included, we'll keep working until we get to number 1. Congratulations to all of the other technologies that were in the top 10. Good to see we’re included, we’ll keep working until we get to number 1. Congratulations to all of the other technologies that were in the top 10.

]]> http://www.callcentrehelper.com/the-top-10-call-centre-technology-for-2009-6673.htm/comment-page-1#comment-29900 iisas Mon, 13 Sep 2010 16:00:33 +0000 http://www.callcentrehelper.com/?p=6673#comment-29900 There seems to be a lot of top contact centre products missing from this list. Personally I would recommend a range of products including either Genesys or CISCO intelligent routing platforms, NICE call recording, AVST unified messaging. Workforce Management is also a key area covered by products such as Aspect, Genesys and Blue Pumpkin. There seems to be a lot of top contact centre products missing from this list. Personally I would recommend a range of products including either Genesys or CISCO intelligent routing platforms, NICE call recording, AVST unified messaging. Workforce Management is also a key area covered by products such as Aspect, Genesys and Blue Pumpkin.

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