http://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm/comment-page-2#comment-31391 Anonymous Fri, 27 Jan 2012 04:38:09 +0000 http://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm#comment-31391 We appreciate the opportunity to assit you. I appericiate your patience on this. Please let me know if I can provide any other additional support. We appreciate the opportunity to assit you. I appericiate your patience on this. Please let me know if I can provide any other additional support.

]]> http://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm/comment-page-2#comment-31376 SR CUSTOMER SERVICE REP Fri, 20 Jan 2012 02:50:46 +0000 http://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm#comment-31376 I FEEL THAT DOING WHAT IT TAKES TO HELP THE CUSTOMER AND MAKE THEM HAPPY AND WANT TO CONTINUE TO DO BUSINESS WITH ME , IS WHAT I STRIVE FOR !!! I FEEL THAT DOING WHAT IT TAKES TO HELP THE CUSTOMER AND MAKE THEM HAPPY AND WANT TO CONTINUE TO DO BUSINESS WITH ME , IS WHAT I STRIVE FOR !!!

]]> http://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm/comment-page-2#comment-31267 Jboq Wed, 23 Nov 2011 10:21:39 +0000 http://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm#comment-31267 How can you offer a survey at the end of the call when the customer is in a hurry? positive script? with a 2 question survey.... How can you offer a survey at the end of the call when the customer is in a hurry? positive script? with a 2 question survey….

]]> http://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm/comment-page-2#comment-31258 sachin Fri, 18 Nov 2011 11:10:18 +0000 http://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm#comment-31258 that's great... that’s great…

]]> http://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm/comment-page-2#comment-31232 Sahil Mon, 07 Nov 2011 21:26:22 +0000 http://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm#comment-31232 Anything for you,Though it is to forget you. Anything for you,Though it is to forget you.

]]> http://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm/comment-page-2#comment-31188 george Wed, 26 Oct 2011 13:42:31 +0000 http://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm#comment-31188 Just say "I Love You customer" and they will surely be glad with the service and won't ever call again because of over satisfaction Just say “I Love You customer” and they will surely be glad with the service and won’t ever call again because of over satisfaction

]]> http://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm/comment-page-2#comment-31154 Grace Fri, 14 Oct 2011 17:52:54 +0000 http://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm#comment-31154 Very helpful for front line technical supports agents like me.. We usually deal with a lot of angry and frustrated customer so all the statements posted here are amazing Very helpful for front line technical supports agents like me.. We usually deal with a lot of angry and frustrated customer so all the statements posted here are amazing

]]> http://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm/comment-page-2#comment-31148 vinod Wed, 12 Oct 2011 11:12:09 +0000 http://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm#comment-31148 very helpful very helpful

]]> http://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm/comment-page-2#comment-31127 Anurag Bansal Sun, 02 Oct 2011 10:26:53 +0000 http://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm#comment-31127 One of the most important thing to remember while on a call is that the person on the other side can actually see you. Your expression while thanking ,encouraging or even apolozising to the customer should be the same as if talking face to face. Your tone and expression should be genuine as fake words come out fake. Remember a customer would always be interested to talk to some one who shows warmth and compassion. It has always worked for me and the genuine comments received at the end of the call gives me a 'High' which reflects in next so many calls. One of the most important thing to remember while on a call is that the person on the other side can actually see you. Your expression while thanking ,encouraging or even apolozising to the customer should be the same as if talking face to face.
Your tone and expression should be genuine as fake words come out fake.
Remember a customer would always be interested to talk to some one who shows warmth and compassion. It has always worked for me and the genuine comments received at the end of the call gives me a ‘High’ which reflects in next so many calls.

]]> http://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm/comment-page-2#comment-31111 marsh Thu, 22 Sep 2011 22:34:26 +0000 http://www.callcentrehelper.com/the-top-25-positive-words-and-phrases-1847.htm#comment-31111 thank you sooo much!.... thank you sooo much!….

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