Workforce Management Reference Guide is launched
This week sees the launch of the Workforce Management Reference Guide.
What makes it different is that it has been written collaboratively by a team of people from across the industry.
Click here to visit the Workforce Management Reference Guide.
This is the third of our in-depth reference guides.
It is one of the largest concentrations of independent writing about Workforce Management on the internet. We already have 22 subject areas covered. Of particular interest is our collection of workforce management case studies.
Contents
Beginners
- What is workforce management
- Beginners guide to work force management
- Workforce management best practices
- Workforce management case studies
- Workforce management applications
- Top Tips for Workforce Management Technology
General
Technology
- Use of Workforce management systems
- What to look for when buying workforce management technology
- What to look for when buying a workforce optimisation solution
- Getting the best out of workforce management software
- Workforce Management Satisfaction
The future of Workforce Management
- Next generation workforce optimisation
- Key issues driving next generation workforce optimisation
- Future forecasting models
Scheduling and Forecasting
- Workforce forecasting
- Staff scheduling
- Multi-channel scheduling
- Adherence and forecasting
- A beginner’s guide to adherence management
- Forecasting and scheduling home based agents
A Collaborative Guide
This project has been supported by a veritable who’s who in the world of workforce management.
The guide contains a wide range of information from beginners to intermediate levels. We have used a wiki-based platform, so that it can easily be updated by any of the project team.
Click here to visit the Workforce Management Reference Guide.
Tweet14 Jul 2010
Filed under Technology , adherence management, Business Systems, GMT, measurement, monitoring, staff, Verint, workforce management, workforce optimisation
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