Comments on: Tips for delivering great customer service http://www.callcentrehelper.com/tips-for-delivering-great-customer-service-2303.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Julián Laya http://www.callcentrehelper.com/tips-for-delivering-great-customer-service-2303.htm/comment-page-1#comment-30799 Julián Laya Sat, 23 Apr 2011 02:01:03 +0000 http://www.callcentrehelper.com/tips-for-delivering-great-customer-service-2303.htm#comment-30799 ¡Muchas gracias! Me sirvió mucho. :-) ¡Muchas gracias!
Me sirvió mucho.
:-)

]]> By: jerrymouse123 http://www.callcentrehelper.com/tips-for-delivering-great-customer-service-2303.htm/comment-page-1#comment-28783 jerrymouse123 Tue, 29 Dec 2009 18:39:35 +0000 http://www.callcentrehelper.com/tips-for-delivering-great-customer-service-2303.htm#comment-28783 Let me quote: "Nothing annoys customers more than a centre agent who is completely unable to deviate from an obviously pre-prepared script." I work as live chat operator and when I was still a newbie operator I had a hard time deviating from canned messages. Let me quote: “Nothing annoys customers more than a centre agent who is completely unable to deviate from an obviously pre-prepared script.”

I work as live chat operator and when I was still a newbie operator I had a hard time deviating from canned messages.

]]> By: jerrymouse123 http://www.callcentrehelper.com/tips-for-delivering-great-customer-service-2303.htm/comment-page-1#comment-28780 jerrymouse123 Tue, 29 Dec 2009 16:18:32 +0000 http://www.callcentrehelper.com/tips-for-delivering-great-customer-service-2303.htm#comment-28780 thank you very much for the great customer service tips. they are a big help to me because I work as a live chat operator doing customer service job. two thumbs up! thank you very much for the great customer service tips. they are a big help to me because I work as a live chat operator doing customer service job.

two thumbs up!

]]> By: Call Center Software http://www.callcentrehelper.com/tips-for-delivering-great-customer-service-2303.htm/comment-page-1#comment-28350 Call Center Software Tue, 22 Sep 2009 17:53:44 +0000 http://www.callcentrehelper.com/tips-for-delivering-great-customer-service-2303.htm#comment-28350 Everyone knows that customer service is vital, but lots of firms still address the task haphazardly. Customer service comes at that point when customers are highly engaged in the problems they have. "So it's always a difficult and important period for the company as business totally depends upon the customer satisfaction". Still having these all problems Call Centers agents are trying to give the proper reply to the customer queries . C E O as well a management of the call centers are also trying to give as much facilities to their employees so that they can give proper satisfactory to the customer queris by maintaining their quality . Growth of call centres are totally dependable upon the customer satisfaction Everyone knows that customer service is vital, but lots of firms still address
the task haphazardly. Customer service comes at that point when customers
are highly engaged in the problems they have. “So it’s always a difficult and
important period for the company as business totally depends upon the
customer satisfaction”. Still having these all problems Call Centers agents
are trying to give the proper reply to the customer queries . C E O as well a
management of the call centers are also trying to give as much facilities to
their employees so that they can give proper satisfactory to the customer
queris by maintaining their quality . Growth of call centres are totally
dependable upon the customer satisfaction

]]> By: Adrilia V. Pedersen http://www.callcentrehelper.com/tips-for-delivering-great-customer-service-2303.htm/comment-page-1#comment-4800 Adrilia V. Pedersen Thu, 06 Nov 2008 21:10:52 +0000 http://www.callcentrehelper.com/tips-for-delivering-great-customer-service-2303.htm#comment-4800 Great list. I particularly appreciate "have faith in your front line customer service staff". To me, having that faith involves providing consistent training and motivation to them, not just in the key work processes, but also communication skills, empathy, handling strong emotion with customers. This way we are consistently building excellence, monitoring progress and providing powerful feedback. Great list. I particularly appreciate “have faith in your front line customer service staff”. To me, having that faith involves providing consistent training and motivation to them, not just in the key work processes, but also communication skills, empathy, handling strong emotion with customers. This way we are consistently building excellence, monitoring progress and providing powerful feedback.

]]> By: Chrissie Lester http://www.callcentrehelper.com/tips-for-delivering-great-customer-service-2303.htm/comment-page-1#comment-4790 Chrissie Lester Thu, 06 Nov 2008 13:47:11 +0000 http://www.callcentrehelper.com/tips-for-delivering-great-customer-service-2303.htm#comment-4790 Here at our contact centre we run a 2 day programme (and follow up workshops) looking at service excellence. In this session we look at Emotional Intelligence (linking different caller 'styles' to words and phrases to give the best customer experience, learning how we can recognise those 'styles'and adapting our own 'style' to suit. Here at our contact centre we run a 2 day programme (and follow up workshops) looking at service excellence. In this session we look at Emotional Intelligence (linking different caller ’styles’ to words and phrases to give the best customer experience, learning how we can recognise those ’styles’and adapting our own ’style’ to suit.

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