Comments on: Top 10 call centre incentive rewards

By: tyrone

tyrone — Tue, 09 Nov 2010 11:07:02 +0000

you cant coach and run out of ideas if coaching is really your job.i just don undrstand how tough motivation could be.,
Working under Mr Lenong,is one road to nowhere if at all you have dreams.wil introduce more colleagues just 2 give all a hint on how some leader confuse captainin an owning the ship.til then know that if you ran outa ideas your time is up!

By: Marie

Marie — Fri, 05 Nov 2010 03:18:26 +0000

Hope I am not to late to complete the survey. Please include me.
Marie

By: Jeanette

Jeanette — Thu, 23 Sep 2010 12:21:06 +0000

Hi Kim

If you still need someone to complete the survey I will be happy to fill it for you.

By: Sonelle Buys

Sonelle Buys — Fri, 10 Sep 2010 06:26:12 +0000

Hi Kim

I will be happy to complete the survey

By: Natalie Pixton

Natalie Pixton — Thu, 09 Sep 2010 11:56:28 +0000

i would be happy to complete the survey

By: Kim Vey

Kim Vey — Tue, 10 Aug 2010 17:38:43 +0000

I am currently working on a book of call centre reward and recognition programs and ideas and would love to get your input on a brief survey. If you are interested, please add a comment in the box below.
If you complete the survey I will send you a copy when it’s completed.
I’m looking for input from 2 groups – front line call centre agents, and team leads/supervisors/managers.
Thanks in advance
Kim

By: Sharon

Sharon — Wed, 30 Jun 2010 20:18:27 +0000

We made use of an effective football league game, here it is:
The football league will consist of one team for each coach and represented by a colour of each teams choice. Each team will be represented by a captain and a goalkeeper with the rest of the agents making up the team. The coach will act as the team referee. The purpose of the team approach is to create a competitive environment that will provide a platform for the daily and weekly challenges of achieving their goals. Each team will be represented by a colour to create camaraderie.
The team captain along with the coach will be responsible for the team motivation helping the coach to understand individual challenges that team members may be faced with. The goalkeeper will be responsible for keeping track of the shots at goal (leads) and goals (sales) achieved by each team. The targets set out are per person and need to be multiplied by the number of team members.
The coaches will act as referees providing guidance, guidelines and structure to the weekly games. The scores should be kept on a table and visible to the entire floor. The floor manager should be responsible to reward the weekly winning team. The winning team could be rewarded with pizza’s for example. At the end of the initiative the overall winner should also be rewarded.

By: Sarah Jackson-Coates

Sarah Jackson-Coates — Thu, 17 Jun 2010 15:06:00 +0000

I manage a call centre pof 17 sales staff – and in honesty, I firmly beleive that incentive schemes are often ‘over thought’. It really is the simple things that get your staff feeling the buzz and giving 110% every day.

Have a look at the current incentive that I am running:

SALES INCENTIVE
MONDAY 7TH JUNE 2010 – FRIDAY 9TH JULY 2010

It’s World Cup time again!

That said, we’ve decided to theme this incentive all around the world cup.

There will be ONE main prize – an Apple iPad!
There are plenty of other prizes up for grabs too, these include: Latest chart DVDs & CDs, Booze, Time off vouchers etc.

HOW TO WIN

It’s simple – the winner of the iPad will be the person with the MOST QUALIFYING SALES in the specified time frame.

This person MUST obtain a minimum of 30 sales and have hit their weekly talk time average continuously in the specified time frame. We are positive that EVERY SINGLE SALES PERSON is capable of hitting this target.

DAILY PRIZES!

There will be a game EVERY DAY, to help with motivation and to give you ALL a chance to win something every day!

GAME 1
PASS THE PARCEL
A good old favourite party game! The parcel starts with the first person to get a sale – unwrap a layer! The next person to get a sale in unwraps the next layer, and so on. There’s a prize at the end, so try your best to get as many sales in as you can. You never know, there might be mini prizes in between the layers too!

GAME 2
GRAB A BALLOON!

There are three balloons, each with a prize inside them. As soon as you get a sale in, you either choose a balloon, or steal it from someone who has one.

The 3 people with the balloons at 5.30 win the prize contained in the balloon!

GAME 3
HAT TRICK!
Each person that gets 3 sales in today will receive DOUBLE COMMISSION for every sale in that day.

GAME 4
HANGMAN
The office will be split into 2 teams. For every sale in, your team get to pick a letter. The first team to guess the correct word / phrase wins (these will be foot ball themed).

Each member of the team will get a 1 HOUR OFF VOUCHER, which can be used (by prior arrangement, giving at least 24 hours notice to your manager) at any time throughout the incentive.

GAME 5
SPOT THE BALL!
Easy stuff – for every sale, mark and ‘X’ on the football field where you think the ball is. The winner will be the person that is nearest to the actual ball, once the carbon copy is laid over.

You will be able to choose your prize from the selection.

I appreciate that this is a rather large incentive, but I have budgeted this year to allow one or two large incentives year (some of the games could be used at other times of the year, just change the theme) and the results genuinely could not be better – increased by around 40%.

I have happy, mtoivated staff that are enjoying cold calling for 8 hours a day!

And to coin our internal phrase, ‘MINUTES = SALES!’

Sarah Jackson-Coates
Sales Manager

By: KABELO LENONG

KABELO LENONG — Thu, 17 Jun 2010 14:42:36 +0000

GREAT IDEAS BUT TO TELL THE TRUTH, WE HAVE TRIED MOST OF THEM AND THEY TEND TO FADE WITH TIME, WE TRIED DAY OFFS, PRESENTS, BASKET OF GODDIES, LUNCH WITH CEO AND DIRECTORS ETC.. I AM NOW LOST OF IDEAS.WE NOW THINKING OF SPONSORING EMPLOYEES TO THE WORLD CUP WHICH WILL BE A ONCE OFF PLAN…

RECOGNISTION OR TAP ON THE SHOULDER BY MAMAGERS IN FRONT OF EVERYBODY, YES ITS DOING WELL SINCE WE STARTED TWO MONTHS BACK BUT I JUST HOPE IT DOES NOT DIE LIKE ALL THE OTHERS..

By: Sabrina

Sabrina — Fri, 28 May 2010 10:52:32 +0000

I don’t know the game of soccer well so I would go for something simple like taking bets on the results of each match. You may only place a bet if you reach the agreed target, you need so many won bets to access the final and the one / team who wins the final can get the final prize. While the individuals/teams progress towards quarter finals, semifinals and final you could have a parallel “consolation prizes” competition fo the ones that are behind