Comments on: Top 10 call centre websites for 2009

By: Call Center

Call Center — Tue, 01 Dec 2009 12:04:57 +0000

Informative article.This is a best blog I have ever seen.

Thanks again

By: Jonty Pearce

Jonty Pearce — Wed, 17 Jun 2009 13:46:32 +0000

Steve

I take your comment about opening up the content across the world.

You may be surprised to find that 5 on our top 10 list are based outside of the UK.
- Service Untitled
- Customer Management Insight
- QAQnA
- Call Center Cafe
- Envision Blog

If there are any other sites that I should be aware of please let me know and we will share them with our readers.

By: Steve Mitchinson

Steve Mitchinson — Sun, 14 Jun 2009 23:49:22 +0000

We live in aglobal village so why limit it to the UK. The aim should be to expose readers to the best online content available, regardless of actual location.There are briloiant sites in the USA, AsiaPac and Europe that would subtantially expand the minds of readers

By: Service Untitled» Blog Archive » Top 10 Call Centre Website and Upgrade

Fri, 12 Jun 2009 18:41:22 +0000

[...] I got an email earlier this week telling me that Service Untitled had been recognized as one of the top 10 call center websites of 2009. [...]

By: Simon Sharwood

Simon Sharwood — Thu, 11 Jun 2009 21:55:47 +0000

What about itradio.com.au/callcentres ?
I run it, so I am biased and probably overlook the Australia/New Zealand emphasis. But is is there any other regular contact centre podcast out there? And where else can you LISTEN to contact centre operators sharing their experiences? I’ve got more than 40 case studies in my archive!

By: Franck

Franck — Thu, 11 Jun 2009 12:14:41 +0000

What about an European call centre Website Top 20 for 2010 ?
contactdistance.fr would be proud to be included in the list ! By the way, we are great fans of Callcentre Helper (but our english is so bad)

By: Claudia Hathway

Claudia Hathway — Thu, 11 Jun 2009 08:26:57 +0000

Thanks for the glowing review Jonty! I’d just like to point out a few things that you obviously missed in your “research”:

A very active forum (we have a true community coming to CCF Online), events calendar, comprehensive directory, daily news, insight TV (bringing you interviews with other call centre managers), industry opinion, whitepapers, webinars, top tips, archived articles from CCF magazine, a gallery of reader photoss, all the latest call centre and customer service jobs — and of course all the latest build up to Call Centre Expo (it is the biggest show of the year after all). See you there Jonty!

Please do join us and all the other customer service experts worldwide who are communicating via Twitter — and look out for top tips on how to use it effectively as a customer service channel: http://www.twitter.com/ClaudiaHathway
We currently have a campaign to get 1,000 followers by September, so naturally it is a bit of a focus for us right now — but it should be for you too!

A great deal of work has been put into the site and it is more useful than ever before. The fruits of our labour will soon be apparent, as we make the site easier to navigate and easier on the eye. Watch this space!