Comments on: Winners of the ‘Top 50 Call Centres for Customer Service’ announced http://www.callcentrehelper.com/top-50-customer-service-6698.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Michael Allen http://www.callcentrehelper.com/top-50-customer-service-6698.htm/comment-page-1#comment-28484 Michael Allen Wed, 21 Oct 2009 17:10:48 +0000 http://www.callcentrehelper.com/?p=6698#comment-28484 How can there be such a marked contrast between Top 50 and recent (October 09) customer satisfaction reports from Which? In the utility sector for example Scottish Power, Eon, EDF Energy and British Gas all achieved Top50 ranking but scored just 40, 39 and 38% respectively in the Which survey. Which commented "the big six energy suppliers getting some of the worst customer satisfaction scores we've seen overall." The survey polled over 7,300 users in an online panel. The average number of respondents polled per company was 900 which is three times higher than the Top50 programme. In Which's equally large banking survey of September 09 we see other Top50 sites scoring really badly in customer satisfaction such as Abbey scoring just 51%. How can there be such a marked contrast between Top 50 and recent (October 09) customer satisfaction reports from Which? In the utility sector for example Scottish Power, Eon, EDF Energy and British Gas all achieved Top50 ranking but scored just 40, 39 and 38% respectively in the Which survey. Which commented “the big six energy suppliers getting some of the worst customer satisfaction scores we’ve seen overall.”

The survey polled over 7,300 users in an online panel. The average number of respondents polled per company was 900 which is three times higher than the Top50 programme.

In Which’s equally large banking survey of September 09 we see other Top50 sites scoring really badly in customer satisfaction such as Abbey scoring just 51%.

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