Top 50 Largest Contact Centres in the UK Related Articles Definition: Contact Centre Jargon and Terminologies How UK Contact Centres Are Leveraging Conversational AI The History of the Call Centre - Updated UK Contact Centres Drive Brand Success 70,211 Filed under - Call Centre Life, Steve Morrell, Top 10, Top 10 Strategies Here is our list of the top 50 largest contact centres in the UK, as determined by number of agents. One question that we get asked a lot is which are the largest call centres in the UK. So we’ve done a bit of detective work and have come up with our estimate of the top 50 largest UK call centres. Over 5000 agents HM Revenue and Customs Hutchison 3G UK Serco BSkyB Stream Intelligent Contact Teleperformance Webhelp TSC 2000 – 5000 agents BT Capita Conduit Co-op / Co-op Bank Department of Work and Pensions Direct Line Group DVLA E.ON Firstsource LV= RWE npower Tesco 1000 – 2000 agents AA American Express Aviva AXA Barclays British Gas BUPA Convergys EE EON Esure First Direct Friends Life Fusion Home Retail Group HSBC JD Williams Lloyds Bank Nationwide Building Society RESPONSE Saga Group Santander Scottish and Southern Electric SSE Scottish Power SITEL Swinton TalkTalk Telefonica UK The Contact Company Virgin Media Have we missed anyone out? Please email the news desk if you think we’ve left anyone out, or under/over-estimated the size of any business listed. With thanks to Steve Morrell and to everyone who responded on Twitter. Author: Megan Jones Published On: 15th Jan 2014 - Last modified: 11th Apr 2024 Read more about - Call Centre Life, Steve Morrell, Top 10, Top 10 Strategies Recommended Articles Contact Centre Jargon and Terminologies How UK Contact Centres Are Leveraging Conversational AI The History of the Call Centre - Updated UK Contact Centres Drive Brand Success 5 Comments Be interesting to see which is the largest single site contact centre, as many of these are multi site operations. Shane Smith 16 Jan at 12:35 I think that it may be HMRC. jonty pearce 12 Feb at 13:31 Do you have a list of the top 50 sales call centers in the UK? Russ Sandlin 16 Feb at 12:25 Biggest call center in the uk is sse’s in penner Road Portsmouth Lewis jeram 8 Oct at 19:12 We Fight Any Claim should be on this list – 110% Andrew Cousins 8 Aug at 15:04 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter