Comments on: It’s a wrap: 10 top tips for quick and efficient after-call work

By: Fernando

Fernando — Thu, 21 May 2009 23:53:40 +0000

Excellents tips…really usefull for me…thanks a lot

By: Clarence S.

Clarence S. — Wed, 11 Mar 2009 21:31:25 +0000

Thank you for this information…

By: hilda

hilda — Fri, 23 Jan 2009 10:58:19 +0000

Hi,i your information has been so useful to my research on Call Centre Wrap up and request that i receive more related info on Call Centre but most of all Not Ready time and Team Motivatition,how to manage agent morale.

By: rasika

rasika — Mon, 08 Dec 2008 12:28:52 +0000

pleas be kind enough to send some motivational programs and to improve customer care

By: Rob

Rob — Thu, 21 Aug 2008 11:11:07 +0000

Depending on the nature of your contact centre, there can be a number of walk-away/not ready reason codes which have a major impact on not ready time if they are abused. A common issue is that when an agent’s wrap time is high, they will use an alternative code instead, thus reducing wrap but increasing in another not ready code instead!