Comments on: Top tips for building rapport on the telephone http://www.callcentrehelper.com/top-tips-for-building-rapport-on-the-telephone-2646.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: freddie roces http://www.callcentrehelper.com/top-tips-for-building-rapport-on-the-telephone-2646.htm/comment-page-1#comment-31357 freddie roces Thu, 12 Jan 2012 08:29:26 +0000 http://www.callcentrehelper.com/?p=2646#comment-31357 excellent i can make sale a day excellent i can make sale a day

]]> By: MAS. Milon http://www.callcentrehelper.com/top-tips-for-building-rapport-on-the-telephone-2646.htm/comment-page-1#comment-31046 MAS. Milon Mon, 22 Aug 2011 07:21:33 +0000 http://www.callcentrehelper.com/?p=2646#comment-31046 That's really good and better. That’s really good and better.

]]> By: Gary Hughes http://www.callcentrehelper.com/top-tips-for-building-rapport-on-the-telephone-2646.htm/comment-page-1#comment-29846 Gary Hughes Fri, 27 Aug 2010 14:43:55 +0000 http://www.callcentrehelper.com/?p=2646#comment-29846 Try experimenting with NLP as a 'next level' to the advice above. It works if the team member can take on board the principles (to which there are several layers) and then successfully integrate it into live call taking. Try experimenting with NLP as a ‘next level’ to the advice above. It works if the team member can take on board the principles (to which there are several layers) and then successfully integrate it into live call taking.

]]> By: glenn bardill http://www.callcentrehelper.com/top-tips-for-building-rapport-on-the-telephone-2646.htm/comment-page-1#comment-28689 glenn bardill Wed, 02 Dec 2009 16:26:33 +0000 http://www.callcentrehelper.com/?p=2646#comment-28689 Loving the advice, I will try to build rapport with my guests by using your advise! Thanks Loving the advice, I will try to build rapport with my guests by using your advise! Thanks

]]> By: cj supan http://www.callcentrehelper.com/top-tips-for-building-rapport-on-the-telephone-2646.htm/comment-page-1#comment-28640 cj supan Tue, 24 Nov 2009 12:40:04 +0000 http://www.callcentrehelper.com/?p=2646#comment-28640 Nice advice. It's a sure help for me... Nice advice. It’s a sure help for me…

]]> By: Greg Woodley http://www.callcentrehelper.com/top-tips-for-building-rapport-on-the-telephone-2646.htm/comment-page-1#comment-19845 Greg Woodley Mon, 15 Jun 2009 04:13:28 +0000 http://www.callcentrehelper.com/?p=2646#comment-19845 Good advice Christine, it's not as important that you talk to X people but more important how many you convert into customers. Surprised you didn't mention matching the speed of your prospect's speech. People tend to think at the speed they talk. So, if they talk slowly you need to too, otherwise they will not be able to process what you are saying. Conversely, if you talk slow to a fast talker you'll bore them. Greg Good advice Christine,
it’s not as important that you talk to X people but more important how many you convert into customers.
Surprised you didn’t mention matching the speed of your prospect’s speech. People tend to think at the speed they talk. So, if they talk slowly you need to too, otherwise they will not be able to process what you are saying. Conversely, if you talk slow to a fast talker you’ll bore them.
Greg

]]> By: admin http://www.callcentrehelper.com/top-tips-for-building-rapport-on-the-telephone-2646.htm/comment-page-1#comment-16008 admin Wed, 13 May 2009 17:20:50 +0000 http://www.callcentrehelper.com/?p=2646#comment-16008 Adinor The old phrase goes that you cannot have it both ways. If you want to build rapport on the phone, you will improve your customer service levels. Talk time will go up, but you may find that you improve first call resolution and help to reduce agent attrition. Ultimately you have to question why there is a target for talk time. It may be measuring the wrong thing. Adinor

The old phrase goes that you cannot have it both ways.

If you want to build rapport on the phone, you will improve your customer service levels. Talk time will go up, but you may find that you improve first call resolution and help to reduce agent attrition.

Ultimately you have to question why there is a target for talk time. It may be measuring the wrong thing.

]]> By: Adinor http://www.callcentrehelper.com/top-tips-for-building-rapport-on-the-telephone-2646.htm/comment-page-1#comment-15429 Adinor Thu, 07 May 2009 12:56:00 +0000 http://www.callcentrehelper.com/?p=2646#comment-15429 Good advice, but wonder sometimes how we will be able to manage this within our targets. (Max. handling time 100s, this includes after call work) Good advice, but wonder sometimes how we will be able to manage this within our targets. (Max. handling time 100s, this includes after call work)

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