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	<title>Comments on: Top Tips for Induction Training Programmes</title>
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		<title>By: Adre</title>
		<link>http://www.callcentrehelper.com/top-tips-for-induction-programmes-518.htm/comment-page-1#comment-25611</link>
		<dc:creator>Adre</dc:creator>
		<pubDate>Sun, 09 Aug 2009 08:35:10 +0000</pubDate>
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		<description>Yes agree with the article. However how do you deal with the situation whereby the other dept. usually dictates the flow of the Induction &amp; the inbound team has no say in it.</description>
		<content:encoded><![CDATA[<p>Yes agree with the article. However how do you deal with the situation whereby the other dept. usually dictates the flow of the Induction &amp; the inbound team has no say in it.</p>
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	<item>
		<title>By: sadeesh</title>
		<link>http://www.callcentrehelper.com/top-tips-for-induction-programmes-518.htm/comment-page-1#comment-14151</link>
		<dc:creator>sadeesh</dc:creator>
		<pubDate>Thu, 23 Apr 2009 20:41:56 +0000</pubDate>
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		<description>Thanks for the basic information</description>
		<content:encoded><![CDATA[<p>Thanks for the basic information</p>
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	<item>
		<title>By: meme rapu</title>
		<link>http://www.callcentrehelper.com/top-tips-for-induction-programmes-518.htm/comment-page-1#comment-10141</link>
		<dc:creator>meme rapu</dc:creator>
		<pubDate>Tue, 10 Mar 2009 00:22:11 +0000</pubDate>
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		<description>very well articulated. very relevant tips.</description>
		<content:encoded><![CDATA[<p>very well articulated. very relevant tips.</p>
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	<item>
		<title>By: stephanie</title>
		<link>http://www.callcentrehelper.com/top-tips-for-induction-programmes-518.htm/comment-page-1#comment-8611</link>
		<dc:creator>stephanie</dc:creator>
		<pubDate>Wed, 11 Feb 2009 19:04:55 +0000</pubDate>
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		<description>could u please produce an induction programme for a newly employed supervisor in a bank call center. thanks</description>
		<content:encoded><![CDATA[<p>could u please produce an induction programme for a newly employed supervisor in a bank call center. thanks</p>
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	<item>
		<title>By: Darren Degiorgio</title>
		<link>http://www.callcentrehelper.com/top-tips-for-induction-programmes-518.htm/comment-page-1#comment-1182</link>
		<dc:creator>Darren Degiorgio</dc:creator>
		<pubDate>Thu, 07 Aug 2008 11:31:46 +0000</pubDate>
		<guid isPermaLink="false">#comment-1182</guid>
		<description>Excellent advice, and while a slightly different matter; the recruitment process should tie in with the induction programme.  

By recruiting in the correct manner - telephone interview, face to face interview with your potential future manager, period of time (at least an hour) in the department you will work, manager contact during the waiting time to start date and maybe even a team lunch - when you step through the doors on your first day, the nerves are no longer there and the psychological contract is already in place.  

The recruitment &amp; selection process as well as the induction programme if performed appropriately will reduce short term tenure and if the same principles are maintained throughout each individual&#039;s tenure, churn should be minimal.</description>
		<content:encoded><![CDATA[<p>Excellent advice, and while a slightly different matter; the recruitment process should tie in with the induction programme.  </p>
<p>By recruiting in the correct manner &#8211; telephone interview, face to face interview with your potential future manager, period of time (at least an hour) in the department you will work, manager contact during the waiting time to start date and maybe even a team lunch &#8211; when you step through the doors on your first day, the nerves are no longer there and the psychological contract is already in place.  </p>
<p>The recruitment &amp; selection process as well as the induction programme if performed appropriately will reduce short term tenure and if the same principles are maintained throughout each individual&#8217;s tenure, churn should be minimal.</p>
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		<title>By: jamesportcullis</title>
		<link>http://www.callcentrehelper.com/top-tips-for-induction-programmes-518.htm/comment-page-1#comment-8</link>
		<dc:creator>jamesportcullis</dc:creator>
		<pubDate>Sun, 30 Mar 2008 15:27:04 +0000</pubDate>
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		<description>I think that this is pretty well spot on.  The one area that I often think that is missing is the email account and security pass.

Ne starters have often waited for weeks to start the new company but when they arrive they have to wait for a week ort so to get an email account and a security pass.

Without a security pass the new employee is not even able to go to the toilet without getting someone to open the door for them.  No a great way to make people feel welcome.

This would be easy to set up in advance - even if it is just a temporary one.</description>
		<content:encoded><![CDATA[<p>I think that this is pretty well spot on.  The one area that I often think that is missing is the email account and security pass.</p>
<p>Ne starters have often waited for weeks to start the new company but when they arrive they have to wait for a week ort so to get an email account and a security pass.</p>
<p>Without a security pass the new employee is not even able to go to the toilet without getting someone to open the door for them.  No a great way to make people feel welcome.</p>
<p>This would be easy to set up in advance &#8211; even if it is just a temporary one.</p>
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