Training Cheat Sheet – Building great rapport

Views - 15,741

man-holding-bookThis week we bring you the first cheat sheet in a new series of downloadable training materials.

This training will help you to

  • Build rapport
  • Inspire customer confidence
  • Adjust your style to match your customer

Click here to download the Building Great Rapport cheat sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

These have all been kindly supplied by Rob Wilkinson of CallCentreConnect.co.uk

13 Mar 2013 - Filed under Management , , , ,

Views - 15,741

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