Training Cheat Sheet – Building great rapport

Views - 14,489

man-holding-bookThis week we bring you the first cheat sheet in a new series of downloadable training materials.

This training will help you to

  • Build rapport
  • Inspire customer confidence
  • Adjust your style to match your customer

Click here to download the Building Great Rapport cheat sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

These have all been kindly supplied by Rob Wilkinson of CallCentreConnect.co.uk

13 Mar 2013 - Filed under Management , , , ,

Liked this article? Why not get our free newsletter.

Views - 14,489

Post a comment







Subscribe to the free Call Centre Helper Newsletter
Google Plus page
LiveOps ad
Button Adverts
LiveOps ad

Join the Discussion
 
call centre | call centre jobs | presentation | powerpoint templates | business helper