Training Cheat Sheet – Creating Advocates

Views - 3,828

green-holding-book-This week we bring you the third cheat sheet in our latest series of downloadable training materials.

This training will help you to

  • Add value to routine calls
  • Convert disappointed customers
  • Identify “nice touches”

Click here to download the Creating Advocates sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

They have all been kindly supplied by Rob Wilkinson of CallCentreConnect.co.uk

22 May 2013 - Filed under Management , , ,

Views - 3,828

Liked this article? Why not get our free newsletter.

Post a comment







Subscribe to the free Call Centre Helper Newsletter
Google Plus page

Azzurri whitepaper ad
Button Adverts
Azzurri whitepaper ad

Latest Jobs
Newsletter
Click here for a FREE SUBSCRIPTION
to Call Centre Helper

free newsletter
Latest news
Directory
Poll
Is Average Handling Time (AHT) a good metric?



Popular Pages
Join the Discussion
 
call centre | call centre jobs | presentation | powerpoint templates | business helper