Training Cheat Sheet – Creating Advocates

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green-holding-book-This week we bring you the third cheat sheet in our latest series of downloadable training materials.

This training will help you to

  • Add value to routine calls
  • Convert disappointed customers
  • Identify “nice touches”

Click here to download the Creating Advocates sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

They have all been kindly supplied by Rob Wilkinson of

22 May 2013 - Filed under Management , , ,

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