Training Cheat Sheet – Creating Advocates

Views - 3,054

green-holding-book-This week we bring you the third cheat sheet in our latest series of downloadable training materials.

This training will help you to

  • Add value to routine calls
  • Convert disappointed customers
  • Identify “nice touches”

Click here to download the Creating Advocates sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

They have all been kindly supplied by Rob Wilkinson of CallCentreConnect.co.uk

22 May 2013 - Filed under Management , , ,

Liked this article? Why not get our free newsletter.

Views - 3,054

Post a comment







Subscribe to the free Call Centre Helper Newsletter
Google Plus page
Genesys WP Roadmap to the Cloud
Button Adverts
Genesys WP Roadmap to the Cloud

Join the Discussion
 
call centre | call centre jobs | presentation | powerpoint templates | business helper