UK National Contact Centre Awards 2015 – The Winners

The winners of this year’s UK National Contact Centre Awards have been announced.

The Awards are the longest established contact centre awards in the UK. The winners were announced at a gala dinner in London attended by over 700 people.

The Winners

Contact Centre Manager of the Year – Christine Allenson, Barclays

Contact Centre Manager of the Year (Outsourced) – Danielle McCaffrey, Convergys

Contact Centre Manager – under 100 seats – Brent Boxley, Close Brothers

Contact Centre Manager – under 50 seats – Joanne Silner, Raven Housing Trust

Team Manager of the Year (Outbound) – Danni Parsons-Moore, Barclaycard

Team Manager of the Year (Retention) – Gerard Doran, Sky UK

Team Manager of the Year (Sales) – Helen Grey, Sage

Team Manager of the Year (Service) – Ronell Bienvenu, Lloyds Bank International

Social Media Manager of the Year – Stuart Atkinson, Barclays

Call Centre Support Manager of the Year – John Maguire, British Gas

Customer Relations Manager of the Year – Donna Munro, Direct Line Group

Learning Champion of the Year – Steve Cass, Marketmakers

Customer Experience Champion – Dawn Redman, Hermes Europe

Business Improvements Manager of the Year – Adrian Cobbledick, National Car Parks

Recruitment Manager of the Year – Jasper Gordon, British Gas

Quality Manager of the Year – Ann McCormack, Sky UK

Team of the Year – Home Group

The CCMA will be organising member best practice visits to the award winners’ contact centres.

For more information about the CCMA, visit their website.