UK National Contact Centre Conference 2014

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Filed under - Archived Content

This year’s conference will focus on what the industry may look like in 2020 and beyond.

THE DATE: 4th November 2014

THE LOCATION: British Library in London

THE DETAILS:

As the CCMA is celebrating its 20th anniversary in 2014, this year’s conference will focus on:

  • Our customers in 2020 – keynote from the CEO at Ipsos MORI
  • Generation Y – face to face with the future
  • Agent 2020 – exploring the role of the advisor of the future
  • Technology 2020 – it’s all on its way to a desktop near you
  • The UK’s BEST place to work – case study from the Iceland Food Group team
  • Innovation – have you tried something new recently?
  • Home sweet homeworking – case study from Enterprise Rent a Car
  • Looking to the future – a view from six key players from our industry

THE ORGANISERS: Call Centre Management Association (CCMA)

THE WEBLINK: http://www.ccma.org.uk/event/uk-national-contact-centre-conference-london/

Author: Megan Jones

Published On: 1st Sep 2014 - Last modified: 30th Jul 2015
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