UK National Contact Centre Conference 2014 328 Filed under - Archived Content This year’s conference will focus on what the industry may look like in 2020 and beyond. THE DATE: 4th November 2014 THE LOCATION: British Library in London THE DETAILS: As the CCMA is celebrating its 20th anniversary in 2014, this year’s conference will focus on: Our customers in 2020 – keynote from the CEO at Ipsos MORI Generation Y – face to face with the future Agent 2020 – exploring the role of the advisor of the future Technology 2020 – it’s all on its way to a desktop near you The UK’s BEST place to work – case study from the Iceland Food Group team Innovation – have you tried something new recently? Home sweet homeworking – case study from Enterprise Rent a Car Looking to the future – a view from six key players from our industry THE ORGANISERS: Call Centre Management Association (CCMA) THE WEBLINK: http://www.ccma.org.uk/event/uk-national-contact-centre-conference-london/ Author: Megan Jones Published On: 1st Sep 2014 - Last modified: 30th Jul 2015 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter