Comments on: Using technology to reduce customer frustration http://www.callcentrehelper.com/using-technology-to-reduce-customer-frustration-1579.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: sai prasad khuntia http://www.callcentrehelper.com/using-technology-to-reduce-customer-frustration-1579.htm/comment-page-1#comment-26733 sai prasad khuntia Sat, 22 Aug 2009 12:13:26 +0000 http://www.callcentrehelper.com/using-technology-to-reduce-customer-frustration-1579.htm#comment-26733 very nice but i dont know anything about bpo very nice but i dont know anything about bpo

]]> By: saurav panigrahi http://www.callcentrehelper.com/using-technology-to-reduce-customer-frustration-1579.htm/comment-page-1#comment-26731 saurav panigrahi Sat, 22 Aug 2009 12:08:42 +0000 http://www.callcentrehelper.com/using-technology-to-reduce-customer-frustration-1579.htm#comment-26731 it was gooooooood it was gooooooood

]]> By: james reeve http://www.callcentrehelper.com/using-technology-to-reduce-customer-frustration-1579.htm/comment-page-1#comment-244 james reeve Mon, 12 May 2008 08:41:11 +0000 http://www.callcentrehelper.com/using-technology-to-reduce-customer-frustration-1579.htm#comment-244 Got to say I agree with the above comment. The worst offenders are banks and credit cards who insist they read out your statement before you can do anything else. And I almost never need the basic option provided and hate having to wait sometimes several minutes before being given the option of talking to someone. Got to say I agree with the above comment.

The worst offenders are banks and credit cards who insist they read out your statement before you can do anything else.

And I almost never need the basic option provided and hate having to wait sometimes several minutes before being given the option of talking to someone.

]]> By: Prashant shetty http://www.callcentrehelper.com/using-technology-to-reduce-customer-frustration-1579.htm/comment-page-1#comment-218 Prashant shetty Fri, 09 May 2008 05:34:41 +0000 http://www.callcentrehelper.com/using-technology-to-reduce-customer-frustration-1579.htm#comment-218 I believe option to speak to an agent should be the 1st option on the IVR. Rest of the options should be only thrown if the customers opt for them to make it easier. I believe option to speak to an agent should be the 1st option on the IVR. Rest of the options should be only thrown if the customers opt for them to make it easier.

]]> By: jamesportcullis http://www.callcentrehelper.com/using-technology-to-reduce-customer-frustration-1579.htm/comment-page-1#comment-208 jamesportcullis Wed, 07 May 2008 13:54:33 +0000 http://www.callcentrehelper.com/using-technology-to-reduce-customer-frustration-1579.htm#comment-208 I tend to find that new technology is too often promoted as a way of solving call centre problems, when good old fashioned management techniques would go a lot further. I tend to find that new technology is too often promoted as a way of solving call centre problems, when good old fashioned management techniques would go a lot further.

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