Verint Solution recognised for product satisfaction and market impact

Recent industry analyst studies have recognised Verint Witness Actionable Solutions as a leader across a range of categories.

Excelling in Product/Solution Satisfaction

Verint’s Impact 360 Workforce Optimisation software received a perfect rating – a score of 5 out of 5 – for product satisfaction in the 2009-2010 Quality Management/Liability Recording (WFO) Product and Market Report from analyst firm DMG Consulting. Results were determined after surveying a sample of Verint’s customer base on product functionality and depth. According to the report, the perfect score indicates that customers are “completely satisfied” with the solution.

In the 2009-2010 Speech Analytics Market Report, also published by DMG Consulting, Verint received the highest issued rating – 4.67 out of 5 – in the product satisfaction category for its Impact 360 Speech Analytics solution. And, in a third industry report by the firm entitled 2009 Contact Center Surveying/Feedback and Analytics Market Report, Verint again received 4.67 out of 5 – the highest score published – for product/solution satisfaction.

“Retaining customers is an important goal for all enterprises in good times, and becomes critical in tough economic times,” explains Donna Fluss, president, DMG Consulting. “Both speech analytics and surveying solutions take customer information and make it actionable, helping organisations improve customer loyalty and retention, increase sales and reduce costs.”

Achieving the Highest Market Impact

Verint scored the highest overall market impact score in the Decision Matrix: Selecting a Contact Centre Analytics Vendor from Ovum (a Datamonitor Company). The company achieved top scores for recognition by customers as a leading vendor, as well as for having broad geographical and vertical reach.

The study also highlighted Verint’s strong technical abilities. In the technical assessment radars, it achieved the highest scores for integration, vendor strategy, solution maturity, and features and functionality. Another set of criterion, end-user sentiment, yielded positive gains as well, where Verint was recognised for product quality, portfolio depth and vertical specialisation, along with services capabilities.

“These analyses of the dynamic solutions that comprise the analytics sector within the workforce optimisation market point to exciting advancements, including how solutions like these help organisations address critical business needs, such as improving operational effectiveness, reducing costs and uncovering new revenue opportunities. This industry recognition reinforces Verint’s visionary reputation while solidifying our solutions as a safe choice in both up and down economies,” says Nancy Treaster, senior vice president and general manager, Verint Witness Actionable Solutions. “Our thousands of customers worldwide across contact centres, branch and back-office operations deploy the Impact 360 solutions to provide vital intelligence – which when put into action can yield dramatic results in workforce performance, revenue generation, cost containment and customer experiences.”

Related Pages

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Verint acquires Iontas to expand Workforce Optimisation suite

  

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