Verint Systems
Company Name: Verint Systems
Address: 241 Brooklands Road, Weybridge, Surrey, KT13 0RH
Tel No: 01932 839500
Contact Name: Robert Wint
Contact email: marketing.emea@verint.com
Weblink: www.verint.com
Profile:
Verint Witness Actionable Solutions offers workforce optimisation solutions that can provide unprecedented visibility into customer service processes, workforce performance, and customer intelligence. Our solutions portfolio includes offerings for multi-site, virtual, and outsourced contact centres of all sizes.
The Impact 360 Workforce Optimisation suite is a unified, analytics-driven solution that enables the contact centre and enterprise systems involved in critical customer service functions to share information, work together, and ultimately deliver a better, more cost-effective customer experience.
With Impact 360 Workforce Optimisation, organisations can capture and analyse customer interactions, uncover business trends, discover the root cause of employee and customer behaviour, and make decisions that impact the quality and efficiency of customer service. In fact, Impact 360 Workforce Optimisation can help organisations improve workforce performance and optimise service processes beyond the contact centre, extending into branch and back-office operations.
Categories:
- Call / Voice Recording
- Workforce Management
- Consultancy
- Customer Experience
- Quality Monitoring
- Voice Analytics
- Data Analytics
- Performance Improvement
