Verint to acquire GMT Corporation

Verint has announced the signing of a definitive agreement to acquire, upon closing, Global Management Technologies Corporation (GMT) .

GMT’s software and services are widely used by organisations particularly in retail branch banking environments. The result of the acquisition will offer customers an even more compelling enterprise productivity solution set that comprises innovative, enterprise-class software and services, a collective set of rich functionality, and domain expertise to help customers in financial services and other vertical markets excel in today’s ever-changing business climate.

WFM is core to Verint’s enterprise workforce optimization (WFO) strategy and solution set. With this combination, the company is continuing to accelerate its focus on and investment in solutions designed to help organizations increase productivity, reduce operating costs, and improve customer service and sales. Verint and GMT customers will benefit from the most comprehensive WFM capability across the range of interaction touch points, from branch banking, to contact center and back-office operations.

Dan Bodner

“Verint continues to further broaden its enterprise workforce management solution with GMT’s complementary functionality backed by a comprehensive set of supporting services and consulting methodologies,” says Dan Bodner, CEO, Verint Systems. “We welcome GMT’s management and employees to the Verint team. Together, the combined capabilities will further extend our application suite and advance our enterprise WFM strategy.”

In expanding Verint’s portfolio, the acquisition will add key differentiating functionality, such as GMT’s robust technology value optimization and sales effectiveness tools. These capabilities help retail financial services institutions improve teller productivity by optimizing the use of branch automation technology, such as cash recyclers, and improve sales productivity by optimizing the positioning and activities of branch sales staff. Verint’s vision for WFM optimizes workforce planning by helping organizations enhance overall customer service, reduce enterprise costs, and increase employee and staff productivity. By streamlining processes to help ensure consistency between the different customer touch points and enterprise functions, customers can benefit from improved service and more effective interactions with their service providers.

28 Sep 2011 - Filed under Call Centre News , GMT, Verint

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