Verint Systems’ quality monitoring and recording solution has been validated through the Gvalidated Application Integration initiative by Genesys.

To achieve this designation, a company must be accepted into the Genesys validation initiative and have successfully developed and deployed its integration according to Genesys design standards. Gvalidated is the highest status for a non-Genesys-developed integration.

Verint Witness Actionable Solutions’ quality monitoring/recording solution is designed to help contact centres and enterprises increase operational effectiveness, reduce liability and enhance the customer experience. The software is a flexible recording solution that allows organisations to capture, evaluate, store and retrieve customer/caller interactions for quality and training purposes as well as compliance and sales verification in IP, TDM and mixed telephony environments.

The Gvalidated designation helps companies identify applications that have met a stringent set of integration validation requirements. Only applications that carry the Gvalidated logo can claim that the integration has been developed according to Genesys-approved methods and standards, was designed using Genesys tools, is documented through Genesys standards and methodology, and has been successfully tested in a lab environment.

“With the Gvalidated designation, integration partners - like Verint Witness Actionable Solutions - have a way to differentiate their integration and work more closely with Genesys to provide high quality solutions for our joint customers,” says Robert Koen, senior director of worldwide partner program operations at Genesys.

Validation is highly selective. Successful validation requires that the application developer:

- Completes integration development as outlined in Genesys documentation
- Completes a stringent technical validation process administered by the Genesys Gvalidated team and Professional Services groups
- Completes training on Genesys products in order to sell, support and deploy the Genesys products to which they have integrated
- Has a working lab system that can be used to diagnose issues, duplicate problems, and troubleshoot issues and to provide the first line of support for customers
- Provides personnel to support the Genesys partnership

“Verint Witness Actionable Solutions continues to set industry standards with its suite, and is pleased our quality monitoring/recording software has successfully completed integration with Genesys and attained Gvalidated designation,” adds John Bourne, senior vice president, global channels and alliances, Verint Witness Actionable Solutions. “Interoperability is important because it allows companies to cost effectively implement our products on whatever communications infrastructures they have in place.”

The Gvalidated designation is valid for only two years. In addition, each application must re-certify if changes or enhancements are made.