Vodafone Hungary Goes Live with Amdocs Billing and Selects Amdocs Self Service

Vodafone Hungary has implemented Amdocs Billing to support its 2 million wireless subscribers. The Amdocs solution integrates all customer data and product offerings onto a single platform, enabling Vodafone Hungary to increase profitability by offering hundreds of new services to its subscribers in weeks instead of months. In addition, the company has selected Amdocs Self Service, which is part

of Amdocs CRM. Amdocs was the systems integrator for the billing deployment and will also serve in this role for the Self Service implementation.

Amdocs Billing, Amdocs Self Service and Amdocs CRM are components of the Amdocs 6 pre-integrated portfolio of software products. With Amdocs Self Service providing online account management capabilities to the Vodafone Hungary subscribers, the integrated Amdocs solutions will enable Vodafone Hungary to create a single view of every customer, regardless of whether the subscriber has a pre-paid or post-paid plan, while all customers have a single access point to the carrier. This helps move Vodafone Hungary closer to adopting an ICM strategy, which can help the carrier build stronger, more profitable customer relationships.

“As a systems integrator and solutions provider, Amdocs was able to provide a complete turn-key solution, helping Vodafone Hungary rapidly roll out the services our customers demand, thus ensuring our continued growth and profitability in a very competitive landscape,” said Attila Vitai, CEO of Vodafone Hungary. “As Vodafone Hungary continues to take steps toward ICM, it is important that we can provide and offer superior services to all customers regardless of their account type, thus creating an intentional, differentiated customer experience.”

With the integration of customer data and product offerings onto a single platform, Vodafone Hungary is able to increase profitability by significantly reducing time-to-market for multiple services — such as Wireless Fidelity (WIFI) and Multi Media Messages (MMS). In addition, the carrier can now offer time-sensitive promotions with the flexibility to quickly launch them and discontinue once the promotion is completed.

“To compete and to build profitable relationships with key customers, carriers have to offer a great number of new, innovative services quicker,” said Michael Matthews, chief marketing officer of Amdocs. “Achieving that requires a solution that aligns business processes to help the service provider become more agile and to reflect a single view of the customer. Replacing its legacy billing systems with Amdocs’ solutions — as well as offering self-service capabilities — allows Vodafone Hungary to move toward providing all of its customers an intentional and differentiated experience.”

In addition to Vodafone Hungary, Amdocs works with several subsidiaries of the Vodafone Group Plc., including Vodafone UK, Vodafone Ireland, Connex Romania, and Vodafone Netherlands, enabling these carriers to adopt an ICM strategy.

30 Sep 2005

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