Voice recording is not just for call centres
Here we look at how digital evidence management has clear potential to deliver significant cost savings and improved efficiencies with performance and quality gains achievable across the wider Criminal Justice System.
The ability to react and respond quickly in the event of a major incident is critical in apprehending related suspects and the streaming of evidence could play a key role in this, reports a new whitepaper commissioned by Business Systems (UK) Ltd. The logistical and technological problems of accessing and disseminating evidential recordings have previously hindered most attempts at leveraging collaborative policing.
Digital evidence management has been widely accepted as the natural successor to end-of-life analogue systems and has the potential to change positively the way Police interviews and evidence are captured, stored, retrieved and shared. Recent technology developments could be the first step in enabling video and audio feeds to be streamed immediately to any other location electronically connected to the interview room and so the potential for information share in near real-time across multiple locations cannot be underestimated. Similarly mobile teams could obtain statements and conduct interviews in the field, with voice and video recordings being automatically uploaded to a secure server and made accessible to those with the relevant security clearance.
The full ‘Digital Evidence Management: A Police service perspective on the case for change’ white paper can be downloaded at www.businesssystemsuk.com/CODES
Tweet10 Mar 2010
Filed under Call Centre News , Business Systems
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