Web chat toolkit released

Moxie Software have released a best-practice toolkit called “The dos and don’ts of web chat”.

Part of the toolkit includes a recorded webinar featuring Johan Jacobs, Former Research Director at Gartner, explaining how you can effectively implement this up-and-coming communication channel.

The toolkit includes information on:

• ROI associated with web chat initiatives
• Challenges and opportunities of deployment
• Required agent skill set and contact centre processes
• Impact of knowledge management on productivity and satisfaction

The toolkit is primarily webinar based but also provides access to:

• Web Chat eBook
• Frequently Asked Questions
• Case Study: Moxie Chat for Relate UK

Click here to download the toolkit.