Welsh Contact Centre Awards – winners announced 1,743 Filed under - Archived Content, Contact Centre Awards Stars from one of Wales’ most successful industries were honoured at a special awards ceremony at Cardiff City Stadium hosted by ‘Chatty Man’ television star Alan Carr. The Welsh Contact Centre Awards, which have been running for 16 years, celebrate the excellence of an industry that employs 30,000 people and contributes around £600m a year into the Welsh economy. 600 guests attended the event, organised by the Welsh Contact Centre Forum, to see staff from call centres across the country awarded for their outstanding contribution in 16 categories. Winners List Sales Agent of the Year Winner: Julie Whitcombe – Media Wales Highly Commended: Musroor Rafiq – Firstsource Solutions Support Person of the Year Joint Winners: Molly Firth – Serco Christopher Powell – Legal & General Investments Best Customer Service Representative Winner: Gemma Jones – Wales & West Utilities Trainer of the Year Winner: Jordan Lee – Admiral Group PLC Team Leader of the Year Winner: Nik Shanahan – British Gas Highly Commended: Richard Bowen – New Law Manager of the Year with Under 100 Staff Winner: Sally Gronow – Dwr Cymru Welsh Water Highly Commended: Gary Thomas – Tesco Manager of the Year with Over 100 Staff Joint winners: Ben Winchester – Save Britain Money Michelle Beech – Virgin Media Best Outsourced Contact Centre Winner: CGI Best Shared Service Initiative Winner: Ministry of Justice – Shared Services Support Team of the Year Winner: British Gas People Development Winner: Admiral Group PLC Best Application of Technology Winner: Serco Best People Engagement Winner: HSBC Highly Commended: Blackhorse Finance Best Community Initiative Winner: Barclays Welsh Language Centre Best Integrated Customer Service Winner: Tesco Contact Centre of the Year – Small Winner: Deloitte Contact Centre of the Year – Medium Winner: Barclays Home Solutions Direct Contact Centre of the Year – Large Winner: Virgin Media Highly Commended: Lloyds Banking Group Sandra Busby, managing director of the Welsh Contact Centre Forum, said: “The contact centre industry contributes a huge amount to Wales’ economy, and it is really important that its excellent work continues to be recognised.” “Everyone who received an award should be very proud of themselves, as they have been selected as the top of their field in an industry brought alive by more than 30,000 people.” Author: Jo Robinson Published On: 26th Feb 2014 - Last modified: 12th Dec 2018 Read more about - Archived Content, Contact Centre Awards Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter