What attributes make for a good personalised customer experience?

During our webinar  “Customer Experience: Making it personal” our audience were asked “What attributes make for a good personalised customer experience?”

Poll answers {Pick a maximum of three}
56% Low customer effort
50% Consistent across all channels
79% Able to solve the problem
69% Polite, well informed staff
29% Answer calls quickly

Source: Call Centre Helper website webinar poll    Sample size – 138    Date: February 2013
Here is a link to the webinar: Customer Experience: Making it personal