What Is a Simple Way to Ensure Customer Loyalty? Related Articles Customer Loyalty: Innovative Customer Retention Strategies How to Ensure Call Centre PCI Compliance How do I Ensure a Successful Retention Strategy? Top 10 Contact Centre Software and Technology 4,645 Filed under - Hints and Tips, Customer Loyalty, Genesys, IFS, Intrado, James Lawther, Julie Mordue, Lifesize, Netcall, Noble Systems, Sabio, Vonage We asked our Twitter panel “What is a simple way to ensure customer loyalty?” Ann-Marie Rapisarda @AnnRapisarda Always treat customers with respect by really listening to their enquiry/request and offer authentic responses every time. Robert Lamb @lambrobert Analyse and optimise with the mission in mind. Don’t minimise your Average Handling Time (AHT) if your ideal is top Customer Experience. ININ Ask for #feedback – It’s the best way to understand how you can meet the needs of your #customers. Julie Mordue @JulieMordue Employee engagement! Sian Ciabattoni @noblesystemsuk Think about which social media feed to use for which demographic, Facebook for public interaction, Twitter & LinkedIn for business interaction. Netcall @Netcall Make it easy for customers to engage with you and achieve their goals. Reduce customer effort. Genesys UK @Genesys_UK Don’t offer rewards to frustrated customers! They want help, not freebies. NewVoiceMedia @NewVoiceMedia Loyalty can be improved by offering customers a personalised experience. James Lawther @SquawkPoint Do what you say you are going to do. LiveOps @LiveOps Know them, serve them and don’t waste their time! Genesys UK @Genesys_UK Reducing customer effort builds loyal #customers. If they have to do all the work they won’t come back! mplsystems @mplSystems Customers have the power to dictate the kind of service they want; businesses need to adapt strategies to embrace this. Sabio Sense @sabiosense Aligning experience offered to #customerexpectations is key. Better to be pleasantly surprised than a bit disappointed! NewVoiceMedia @NewVoiceMedia Treat them as individuals & understand their buying patterns/likes & dislikes. Magnetic North @MN_Cloud Offer a personal experience. Use CRM integration and call routing to wow your customer and offer them a smooth process. Akhilesh Kapoor @akhileshkapoor Pricing, personalized advertising and reliable customer support. mplsystems @mplSystems Loyalty improves when agents have tools such as agent desktops that let them look after customers properly #agentdesktop Sabio Sense @sabiosense Investing in agents that bring the kind of emotional intelligence needed to really connect with customers. #customerservice Very Good Service @verygoodservice Deliver beyond customer expectations. Genesys UK @Genesys_UK Personalise interactions & use your data to show a genuine interest in the #customer – they will keep returning. mplsystems @mplSystems Spare customers from tedious IVR menus – give them a choice to progress using instant self-service channels #visualIVR Genesys UK @Genesys_UK Listen to #complaints and use them to your advantage – They can help you learn what #customers don’t like so you can change. Reactiv @ReactivMedia Simply, be honest and open! Wear your successes and failures on your sleeve for all to see. Nobody is perfect! PCMS Call Centre @PCMSCallCentre Maintaining quality & consistency across all contact channels. High service standards shouldn’t be limited to telephony. Sian Ciabattoni @noblesystemsuk Always respond quickly, personalise it so that they know you have read it & care about their issues, follow them & suggest a DM to resolve. What do you think is a simple way to ensure customer loyalty? Tweet your responses to @callcentrehelp Author: Megan Jones Published On: 25th Jun 2014 - Last modified: 19th Feb 2024 Read more about - Hints and Tips, Customer Loyalty, Genesys, IFS, Intrado, James Lawther, Julie Mordue, Lifesize, Netcall, Noble Systems, Sabio, Vonage Recommended Articles Customer Loyalty: Innovative Customer Retention Strategies How to Ensure Call Centre PCI Compliance How do I Ensure a Successful Retention Strategy? Top 10 Contact Centre Software and Technology Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI 2 Comments Don’t make empty promises. If you say you’ll do it, do it. Stu 26 Jun at 12:20 I believe, a good response to the customer is the best loyalty to them. Every retailer should create trustworthiness with their loyal customer. It can enhance the sales obviously. Danial Lucas 6 Aug at 11:42 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter