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When thinking about what a good induction programme looks like, it is almost easier to think about what it shouldn’t b..
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Sam O’Brien of RingCentral gives insights and examples of what a successful remote contact centre looks like. Are you ..
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What will the call centre look like in ten years’ time? Ten years can see great technological advances, and call c..
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Jim Foster of Poly discusses how you can enable success within a virtual contact centre. Homeworking has always been a g..
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The Contact Centre Podcast: Series 3 Episode 4 In this episode, Martin Jukes, a highly experienced consultant in all are..
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We investigate the role of the customer service manager and identify how they can inspire great performance across the c..
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The demands of the modern consumer when it comes to personal and business finances require a new, channel-less approach ..
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