http://www.callcentrehelper.com/what-to-look-for-when-buying-an-acd-112.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.callcentrehelper.com/what-to-look-for-when-buying-an-acd-112.htm/comment-page-1#comment-30737 It's Time to Wrangle that Runaway Data : Aspect Blogs Mon, 04 Apr 2011 19:47:33 +0000 #comment-30737 [...] you?  If you think about it, the contact center may be the largest data creator in the enterprise. ACD and predictive dialer systems have long tracked very detailed information about each customer [...] [...] you?  If you think about it, the contact center may be the largest data creator in the enterprise. ACD and predictive dialer systems have long tracked very detailed information about each customer [...]

]]> http://www.callcentrehelper.com/what-to-look-for-when-buying-an-acd-112.htm/comment-page-1#comment-30713 It’s Time to Wrangle that Runaway Data : Enterprise 2.0 Tue, 29 Mar 2011 16:08:58 +0000 #comment-30713 [...] you?  If you think about it, the contact center may be the largest data creator in the enterprise. ACD and predictive dialer systems have long tracked very detailed information about each customer [...] [...] you?  If you think about it, the contact center may be the largest data creator in the enterprise. ACD and predictive dialer systems have long tracked very detailed information about each customer [...]

]]> http://www.callcentrehelper.com/what-to-look-for-when-buying-an-acd-112.htm/comment-page-1#comment-29901 iisas Mon, 13 Sep 2010 16:11:37 +0000 #comment-29901 Another important part of buying an ACD is the ability for the ACD to communicate accordingly with key external systems. These include customer databases, intelligent routing platforms, call recording solutions. Some ACD's are restricted in how many external links can exist. Another important part of buying an ACD is the ability for the ACD to communicate accordingly with key external systems. These include customer databases, intelligent routing platforms, call recording solutions. Some ACD’s are restricted in how many external links can exist.

]]> http://www.callcentrehelper.com/what-to-look-for-when-buying-an-acd-112.htm/comment-page-1#comment-1710 Aspect Contact Center: Unplugged Blog » Blog Archive » It’s Time to Wrangle that Runaway Data Thu, 28 Aug 2008 13:58:02 +0000 #comment-1710 [...] you?  If you think about it, the contact center may be the largest data creator in the enterprise. ACD and predictive dialer systems have long tracked very detailed information about each customer [...] [...] you?  If you think about it, the contact center may be the largest data creator in the enterprise. ACD and predictive dialer systems have long tracked very detailed information about each customer [...]

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