White Paper: 10 Attributes of Successful Cloud Contact Centres 190 Filed under - Archived Content, Genesys This white paper looks at the trends that are driving the evolution of cloud-based solutions and introduces 10 new attributes to consider for selecting your cloud-based contact centre. White Paper: written by Genesys. Author: Jo Robinson Published On: 1st Apr 2014 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter