White Paper: 30 ways to use analytics

Nexidia have released a new White Paper called “30 ways to use analytics”.

The White Paper focuses on 3 main areas: performance and quality, continuous improvement and process change, and voice of the customer and marketing applications.

Performance and quality

• Targeted training
• Developing a more customer-focused approach
• Monitoring 100% of your calls

Continuous improvement and process change

• Categorising call types
• Identifying interactions that could be avoided
• Adopting cross-channel analytics

Voice of the customer and marketing applications

• Creating group profiles
• Establishing the relevance of products
• Building rapport

This White Paper has been produced by Nexidia and The Professional Planning Forum.