White Paper: Cloud-based contact centre infrastructure 185 Filed under - Archived Content, Vonage, White Paper NewVoiceMedia have released a report called ‘Cloud-Based Contact Centre Infrastructure Market Report’. At a fundamental level, the cloud is simply an alternative acquisition or delivery model for contact centre or customer service systems and applications. However, in the world of contact centre and customer service technologies and systems, the cloud has been a game-changer. It is playing a major role in revitalising a mature technology sector. It has helped to transform and enhance the competitive landscape for contact centre and customer service applications by making it easier for new vendors to enter the market. Written by DMG Consulting LLC and reprinted by NewVoiceMedia, the report covers: Cloud-Based Contact Centre Infrastructure What is a Multi-Channel Contact Centre? Deciding Which Channels to Support Management Tips for Multi-Channel Contact Centres Adoption of Cloud-Based Contact Centre Infrastructure Solutions Author: Megan Jones Published On: 16th Apr 2014 - Last modified: 2nd Jan 2020 Read more about - Archived Content, Vonage, White Paper Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter