White Paper: Customer-Centricity – The Rules of Engagement 488 Filed under - Archived Content Demand for convenient service is a key driver of satisfaction. From meeting the needs of the customer to making it easy to engage, this White Paper offers practical advice on how to respond to your customers’ needs. White Paper written by: Verint Author: Megan Jones Published On: 20th Oct 2015 - Last modified: 2nd Jan 2020 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter