White Paper: Designing an Omni-Channel Strategy 246 Filed under - Archived Content, Vonage This whitepaper aims to explain the current and changing situation in customer service, and will offer guidance on the best omni-channel strategy for your business. Basically, how to harness omni-channel to reduce cost, increase sales and increase customer satisfaction. White paper: Written by NewVoiceMedia Author: Megan Jones Published On: 14th Dec 2014 - Last modified: 2nd Jan 2020 Read more about - Archived Content, Vonage Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter