White Paper: Improving operational efficiency

CallMiner have released a White Paper case study called ‘Achieving immediate wins in a contact center efficiency and customer experience’.

This case study will highlight how Nautilus, Inc. successfully established their speech analytics program and improved operational efficiency, trend identification, and compliance adherence in a very short period of time.

A successful speech analytics deployment doesn’t end with selecting the right piece of software. Ensuring organizational buy-in and building trust in the tool are major factors in realizing quick returns on investment. A strategic plan that highlights priorities and establishes goals, along with open communication across all levels of the organization, promotes credibility and allows for a more fluid adoption of the insights provided by contact analytics.

Sections of the White Paper include: