White Paper: Knowledge Management: 5 Steps to Getting It Right the First Time

This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.

Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience.

A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less.

White Paper: written by Oracle.