White Paper: Real-time speech analytics 753 Filed under - Archived Content, CallMiner, White Paper CallMiner have released a White Paper called ‘Getting Started with Real-Time Speech Analytics’. Many contact centres have adopted a post-call speech analytics solution in order to improve efficiency and deliver objective and accurate performance feedback to their agents. Today, new technologies are pushing timely feedback to an entirely new level, delivering alerts and guidance to supervisors and agents in real time, while calls are still ongoing. This whitepaper will explore the rapidly growing segment of real-time call monitoring, how it differs from traditional post-call analytics, and some of the most popular workflows. In addition, a use case from Santander Consumer USA will showcase how one company is already successfully leveraging a real-time monitoring tool. Sections of the White Paper include: Post-Call Analytics vs. Real-Time Monitoring How Real-Time Monitoring Works Putting Real-Time Monitoring Into Action The Impact of Real-Time Monitoring Real-Time Monitoring Use Case – Santander Consumer USA Click here to download this White Paper. Author: Megan Jones Published On: 19th Feb 2014 - Last modified: 12th Dec 2018 Read more about - Archived Content, CallMiner, White Paper Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter