White paper: Revolutionizing Contact Centre Quality Management with Speech Analytics 107 Filed under - Archived Content, Genesys A white paper based on how Speech Analytics can revolutionize traditional Quality Management by measuring all calls, not just a small sample.Helping companies define Quality Management criteria in a way that significantly improves the objectivity of measurement. White Paper: written by Genesys. Author: Jo Robinson Published On: 2nd Feb 2014 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter