White Paper: Smarter Service: The Contact Centre of the Future 148 Filed under - Archived Content, Oracle This eBook follows one shopper’s journey and how the concept of the contact centre of the future provides the better overall experience. Today’s consumers expect better service, better products, and better communication with retailers. Without a single view of the customer across all channels – including social media – retailers risk alienating customers and driving them to other brands. White Paper: written by Oracle. Author: Jo Robinson Published On: 2nd Mar 2014 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Oracle Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter