White paper: Social Media in Customer Service 103 Filed under - Archived Content, IFS In this paper, mplsystems loook at social media in customer service. It includes a five-step guide that explains how to make the most of your social media contact. White Paper: written by mplsystems Click here to download the white paper Author: Jo Robinson Published On: 2nd Feb 2014 - Last modified: 29th May 2014 Read more about - Archived Content, IFS Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter