White Paper: The Guide to Delivering Personalised Service – Salesforce and ContactWorld 705 Filed under - Archived Content, Vonage It has become increasingly important to provide exceptional personalised service to your customers. This White Paper explores how integrating ContactWorld with Salesforce in the cloud can enable real-time routing, solve the omnichannel challenge and bring in self-service IVRs. White Paper written by: NewVoiceMedia Author: Megan Jones Published On: 26th Apr 2016 - Last modified: 2nd Jan 2020 Read more about - Archived Content, Vonage Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter