White Paper: The Contact Centre of Today and Tomorrow – The Latest Findings 410 Filed under - Archived Content, Puzzel Intelecom reveals the results of the company’s latest survey on the contact centre of today and tomorrow. During the months of September and October 2015, Intelecom surveyed 400+ contact centre professionals about where they are today and their predictions for the future. The focus was on six critical areas designed to find out what really matters in contact centres. White Paper written by: Intelecom Author: Megan Jones Published On: 3rd Jan 2016 - Last modified: 2nd Jan 2020 Read more about - Archived Content, Puzzel Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter