White Paper: Top 5 steps to a world-class contact centre 1,547 Filed under - Archived Content, Genesys, White Paper Genesys has released a White Paper called ‘Top 5 Steps to a World-Class Contact Centre’. Changes in customer behaviour and expectations are causing organisations to make dramatic shifts in how they engage with customers. The requirements for a world-class contact centre in this new environment have also shifted. This White Paper explains the five key steps to keep in mind when building an outstanding contact centre in today’s rapidly changing customer landscape: Be sure you are measuring and acting on the right things Understand, embrace and take advantage of multi-channel engagement Put the right systems and infrastructure in place Continuously optimize your workforce Leverage customer insights from across the enterprise Click here to download the White Paper Author: Megan Jones Published On: 5th Feb 2014 - Last modified: 12th Dec 2018 Read more about - Archived Content, Genesys, White Paper Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter