White paper: Driving Service Excellence

Views - 305

callminer-whitepaperCallminer have released a new whitepaper “Driving Service Excellence and Increased Revenue in the Contact Center, featuring British Gas”

The case study highlights how British Gas, the largest supplier of domestic energy (gas and electricity) in the United Kingdom, uses speech analytics to analyze and search 100% of recorded calls to drive service excellence and increased revenue across multiple centers and thousands of agents.

Click here to view the white paper: Driving Service Excellence and Increased Revenue in the Contact Center

14 Aug 2013 - Filed under Call Centre News , ,

Liked this article? Why not get our free newsletter.

Views - 305

Post a comment







Subscribe to the free Call Centre Helper Newsletter
Google Plus page
Azzurri Callmedia ads
Button Adverts
Azzurri Callmedia ads

Filed under
Newsletter
Click here for a FREE SUBSCRIPTION
to Call Centre Helper

free newsletter
Latest news
Directory
Poll
How do you measure First Contact Resolution (FCR)?







Popular Pages
Join the Discussion
 
call centre | call centre jobs | presentation | powerpoint templates | business helper