White paper: Driving Service Excellence

Views - 332

callminer-whitepaperCallminer have released a new whitepaper “Driving Service Excellence and Increased Revenue in the Contact Center, featuring British Gas”

The case study highlights how British Gas, the largest supplier of domestic energy (gas and electricity) in the United Kingdom, uses speech analytics to analyze and search 100% of recorded calls to drive service excellence and increased revenue across multiple centers and thousands of agents.

Click here to view the white paper: Driving Service Excellence and Increased Revenue in the Contact Center

14 Aug 2013 - Filed under Call Centre News , ,

Views - 332

Liked this article? Why not get our free newsletter.

Post a comment







Subscribe to the free Call Centre Helper Newsletter
Google Plus page

Jabra Expo Ads
Button Adverts
Jabra Expo Ads

Latest Jobs
Newsletter
Click here for a FREE SUBSCRIPTION
to Call Centre Helper

free newsletter
Latest news
Directory
Poll
The last time you used an automated phone service (IVR), did it give you a menu option that accurately described your issue?



Popular Pages
Join the Discussion
 
call centre | call centre jobs | presentation | powerpoint templates | business helper