White paper: Driving Service Excellence

Views - 350

callminer-whitepaperCallminer have released a new whitepaper “Driving Service Excellence and Increased Revenue in the Contact Center, featuring British Gas”

The case study highlights how British Gas, the largest supplier of domestic energy (gas and electricity) in the United Kingdom, uses speech analytics to analyze and search 100% of recorded calls to drive service excellence and increased revenue across multiple centers and thousands of agents.

Click here to view the white paper: Driving Service Excellence and Increased Revenue in the Contact Center

14 Aug 2013 - Filed under Call Centre News , ,

Views - 350

Liked this article? Why not get our free newsletter.

Post a comment







Subscribe to the free Call Centre Helper Newsletter
Google Plus page

Business Systems 1 -  Call handling skil
Button Adverts
Business Systems 1 -  Call handling skil

Latest Jobs
Newsletter
Click here for a FREE SUBSCRIPTION
to Call Centre Helper

free newsletter
Latest news
Directory
Poll
Does Average Handling Time have a place in the future of customer service?




Popular Pages
Join the Discussion
 
call centre | call centre jobs | presentation | powerpoint templates | business helper