A list of Call Recording Suppliers

Contents 1 The key call recording suppliers 1.1 ASC Telecom 1.2 Aurix 1.3 Business Systems 1.4 Call Miner 1.5 GemaTech 1.6 Infinity CCS 1.7 itCampus 1.8 NewVoice Media 1.9 Nice 1.10 Nexidia 1.11 Sabio 1.12 Red Box Recorders 1.13 Verint 2 Market research 2.1 ContactBabel 3 Other companies 4 Further Reading

The key call recording suppliers

ASC Telecom

Innovative software solutions for recording, analysis and evaluation of all communications.

• ASC Telecom

Aurix

Aurix are the industry specialists in true phonetic speech search to gain operational efficiencies, competitive advantage and peace of mind.

• Aurix

Business Systems

Call and voice recording, telephone logging and phone call quality monitoring systems, including voip, and screen, for a call centre or other needs, with consultancy & training.

• Business Systems

Call Miner

Speech analytics software and solutions. Improve customer satisfaction. Increase agent productivity.

• CallMiner

GemaTech

GemaTech provide a hosted or on-site voice recording solution. GemaTech’s Call Analyzer delivers Live Call Analytics. GemaTech also provide mobile voice recording.

• GemaTech

Infinity CCS

Infinity CCS provide applications and services to contact centres and companies that use them. Call recording is part of the Infinity CCS portfolio.

• Infinity CCS

itCampus

Custom software products and telecommunication solutions (including Speech Analytics) are the core business of itCampus. itCampus is part of the Software AG group.

• itCampus

NewVoice Media

NewVoiceMedia is a leading provider of Hosted Contact Centre solutions. Call recording is available as part of the hosted suite of applications.

• NewVoiceMedia

Nice

Provides global integrated digital recording and management solutions, serving the business needs of multiple markets.

• Nice

Nexidia

Nexidia provides customer interaction analytics that enable companies to drive business transformation by capturing and using the full range of customer communications. Using the voice of the customer from phone calls, surveys, email, chats, and social media sites, Nexidia help companies synthesize this data for operational improvements and strategic transformation.

• Nexidia

Sabio

An innovative contact centre systems integrator focused on helping businesses reduce costs whilst improving the customer experience, exploiting their IT/Telecoms investment with value-added applications.

• Sabio

Red Box Recorders

Red Box proivde solutions designed to meet the highly specific voice recording needs of different sectors, including the financial services industry and public safety organisations.

• Red Box Recorders

Verint

Actionable Intelligence solutions for workforce optimisation, networked video, communications interception, branch, remote and back-office operations, and public safety

• Verint

Market research

ContactBabel

ContactBabel is an analysis firm focusing upon the global contact centre and CRM industries. Solution providers and contact centres alike use ContactBabel’s industry knowledge to investigate and understand the industry through primary research and market analysis.

• Contact Babel

Other companies

The following companies are also involved in the call recording and speech analytics market.

• ComputerTel
• CTI Group
• Horizon2
• ReTell
• Storacall
• Veritape

Further Reading

• Call Recording Software
• Questions to ask your Call Recording Supplier
• How to justify the cost of a Call Recorder