Outbound Dialling Reference Guide
One of the most comprehensive collections on information on Outbound Dialling on
the Internet.
It is a collaborative guide, using wiki based technology, supported by most of the key
industry vendors.
Contents
Beginners
- What is an outbound call centre
- Typical outbound call centres
- Types of diallers
- Benefits of outbound
- Inbound and Outbound
- Customer Case Studies [UPDATED!]
- Scripting in outbound calls
- How to create an outbound call centre
General
- Call blending
- A list of Outbound telemarketing companies
- Reducing outbound calls (from a customer perspective)
- Outbound dialling to mobile phones
- Outbound team structure
- Quality parameters in outbound calls
- Outbound dialling issues
- Dialler strategy
- Using an outbound call centre for debt collection [NEW!]
Sales
- Outbound sales commission
- Best outbound calling times for a call centre
- Outbound calling on weekends and bank holidays
- How many calls should an outbound agent make
- Top tips for selling over the phone [NEW!]
- Top tips for increasing telesales conversions [NEW!]
Regulations
- Dialler regulations
- A beginners Guide to the Ofcom Regulations [Updated!]
Technical
- Typical dialler features
- What to look for when buying a dialler
- Answer Machine Detection
- Outbound scripting software
- List of outbound diallers
- Integration with other technologies
- Outbound dialling applications
- Outbound KPIs
- Outbound Management Information (MIS)
- Speech Analytics for Outbound
- The predictive gain of Predictive Diallers
- Workforce Management in Outbound Call Centres [NEW!]
Companies Supporting the Project
- Infinity CCS
- Rostrvm Solutions
- Aspect
- Opex Hosting
- Sabio
- Noble Systems
- Interactive Intelligence
- Avaya
- Contact Babel
- Azzuri
- Noetica
- Daviker - formerly Touchstar Call Centre Software
- Sytel
- itCampus
- Ultra Communications
Editing
To keep the quality and integrity of this wiki editing has been restricted to a limited number of people in the call centre community. If you would like editing rights please contact Jo on the Newsdesk
