How to get debtors to pick up the phone Debt Collection The biggest problem for debt collection companies trying to contact their debtors by telephone is starting a dialogue with the debtor; to assist in this, Qire have launched their Local Caller ID service. When the system makes an automated outbound call it will appear to the debtor to come from a local number. It is both intuitive and proven that a person is more likely to answer a call from a local phone number on their caller ID. Using a Local Caller ID on the first call attempt substantially increases the likelihood of starting a dialogue, resulting in more contacts and more payments. Mr Guy Cooper (CEO) said "We are pleased to add this service to their ‘Collect’ suite of services which are specifically designed for the debt collection industry. This is another example of how we focus on developing our Interactive Voice Messaging (IVM) services to help our clients become more efficient". The service will also increase the number of call backs. If the debtor uses 1471 they will hear the local number, when they return the call they are put through to the client’s call centre. Alternatively, using a Local Caller ID on the final call attempt provides a Caller ID that has not been seen by the debtor on previous call attempts. The service will also match a mobile telephone number to a postcode and generate the appropriate local caller ID. Further ReadingSpeech Analytics in Debt Collection Contributors |
