Workforce Management Reference Guide
The Workforce Management Reference Guide is a comprehensive collection of information on
workforce management. It is a collaborative guide, using wiki based technology,
supported by most of the key industry vendors.
Beginners
- What is workforce management
- Beginners guide to work force management
- Workforce management best practices
- Workforce management case studies
- Workforce management applications
- Top Tips for Workforce Management Technology
- Common mistakes in WFM deployments
General
Technology
- Use of Workforce management systems
- What to look for when buying workforce management technology
- What to look for when buying a workforce optimisation solution
- Getting the best out of workforce management software
- Workforce Management Satisfaction
The future of Workforce Management
- Next generation workforce optimisation
- Key issues driving next generation workforce optimisation
- Future forecasting models
Scheduling and Forecasting
- Workforce forecasting
- Staff scheduling
- Multi-channel scheduling
- Adherence and forecasting
- A beginner's guide to adherence management
- Forecasting and scheduling home based agents
Companies supporting the project
We would like to thank the following companies for supporting this project.
- GMT
- Sabio
- Verint
- Invision Software
- Business Systems
- ASC
- Interactive Intelligence
- ContactBabel
- Professional Planning Forum
